Frequently Asked Questions

Accountable CM serves Western Washington in a diamond-shaped service area that stretches from Everett in the north to Olympia in the south, and from Silverdale in the west to Issaquah in the east. This covers the greater Puget Sound region, including Seattle, Tacoma, Bellevue, Bremerton, Lacey, and surrounding communities.

We offer a comprehensive range of cleaning and maintenance services, including:

• Janitorial services (daily, weekly, and bi-weekly schedules)
• Window washing up to 15 stories
• Construction final cleaning
• Carpet and upholstery cleaning
• Pressure washing
• Roof and gutter cleaning
• Dryer vent cleaning
• Floor scrubbing, restoration, and maintenance
• Light maintenance and carpentry
• Window covering sales and installation
• Lawn care (mowing, fertilization, weed control, seasonal cleanups)
• HVAC cleaning (coming soon)

Accountable CM has been serving Western Washington since 1998, originally as Blind Cleaners Northwest. We rebranded as Accountable Custodial & Maintenance, Inc. in 2008 and have been providing commercial cleaning and maintenance services for over 25 years.

Yes. Government contracts make up approximately 40% of our business. We have extensive experience serving federal, state, and local government facilities, K–12 schools, medical facilities, construction sites, and apartment complexes. We are DBE and MBE certified and hold DUNS number 829639603 and CAGE code 5H4AO, making us well-equipped for government contracting requirements.

Yes. Our window washing technicians are SPRAT (Society of Professional Rope Access Technicians) certified at level 1 for rope access, and we are certified in lift operation and flagging. We clean windows on commercial buildings up to 15 stories using ground-level, lift, and high-rise methods.

Yes. Accountable CM is committed to environmentally responsible cleaning. We use EPA Safer Choice certified products that contain no chlorine, phosphates, or artificial additives. Our team uses microfiber tools, HEPA vacuums, concentrated and bio-based solutions, and low-VOC products. We conduct monthly green cleaning training for all staff and perform regular environmental audits.

Absolutely. All carpet and upholstery cleaning is performed using EPA Safer Choice certified, family- and pet-safe solutions. Our process removes dirt, allergens, and stains without harsh chemicals, making it ideal for schools, medical facilities, and any environment where occupant safety is a priority.

Accountable Custodial & Maintenance is fully insured through Western National Mutual Insurance Company with:

• $2 million aggregate general liability
• $1 million auto liability
• $5 million umbrella policy
• $1 million cyber liability

Certificates of insurance are available upon request.

Both. Approximately 80% of our work is recurring contracts, and 20% is one-time service. We offer flexible janitorial schedules (daily, weekly, or bi-weekly), recurring seasonal services, and one-time specialty jobs such as construction final cleaning, move-out cleaning, or post-event pressure washing.

Accountable Custodial & Maintenance provides customized estimates based on the scope of work, square footage, frequency, and specific service requirements. We do not publish flat rates because every facility is different. Contact us for a free, no-obligation estimate and we will provide a clear, itemized proposal.

Our field staff hold certifications in lift operation, CPR, SPRAT rope access (level 1), and flagger training. All employees complete a 90-day onboarding program and receive ongoing monthly safety and green cleaning training.

Yes. Construction final cleaning is one of our core services. We work directly with general contractors and project managers to clean and prepare new construction and renovation sites for occupancy. Our crews are experienced on commercial, institutional, and residential construction projects throughout the Puget Sound region.

Yes. We have experience cleaning medical offices, clinics, and healthcare facilities. Our teams are trained in proper sanitation protocols, use EPA Safer Choice products, and understand the higher standards required in healthcare environments.

Contact us to schedule a free walkthrough and estimate. You can reach us by phone, email, or through our website. Our team typically responds within 24 to 48 hours. For ongoing contracts, we will work with you to develop a customized service plan and schedule.

Yes. Accountable Custodial & Maintenance holds DBE (Disadvantaged Business Enterprise) certification number D3M0024311 and MBE (Minority Business Enterprise) certification number M3M0024311. These certifications make us a qualified vendor for government projects and contracts with diversity requirements.